Terms & Conditions

SHIPPING & POSTAGE

How Long Will It Take?
ROCK CLOTHING aims to process and despatch your order within 2 working days of you placing it on www.rockkit.co.uk. If your order is delayed due to items temporarily out of stock, we will e-mail you and let you know and an arrangement can be made. Please bear this in mind if you are ordering other items at the same time, as we cannot always ship part orders.  
 
Shipping
Your order will be sent via Royal Mail and their international partners. The following times should be allowed for delivery:

UK
2-3 days
European Union 4-7 days
Rest of the World 7-14 days

Note: Leading up to Christmas, you will need to allow up to an additional 5 days for shipping.

To estimate how long your order will take to reach you, please add the processing and shipping times together. If your order has not reached you by the end of that period of time, please contact us at ryan@rockkit.co.uk. Once an order has been despatched, time taken for your purchase/s to reach you will also be dependent on Royal Mail and its international partners.

* When shipping to destinations outside the European Union, we make every effort to complete all necessary customs forms to enable your order to reach you without any further charge. However, any duty charged locally by national customs will be the responsibility of the recipient.

Shipping Charges within the UK
The following charges will be added to your order for us to ship it to you within the UK:

£0.01 GBP - £9.99 GBP - £1.00 GBP POSTAGE
£10.00 GBP - £24.99 GBP - £1.50 GBP POSTAGE
£25.00 GBP - £74.99 GBP - £2.00 GBP POSTAGE
£75.00 GBP - £149.99 GBP - £5.00 GBP POSTAGE

Shipping Charges outside the UK
We cannot guarantee the cot of shipping to destinations outside the UK. Once your order is placed, we will contact you regarding stock availability, shipping charges and the total cost of your order.

 

RETURNS

Should you wish to return any of Rockkit Designs Limited's products, the rules below are a rough guide to our returns policy. We try to be flexible to the needs of each individual customer. if in doubt please contact us on ryan@rockkit.co.uk

Items must be returned within 7 days of receiving the initial delivery, determined by the posting date stamp on the returned package.

Clothing must be returned in its original packing and have only been tried on. If it is soiled or damaged in an unsatisfactory manner, Rockkit Designs Limited reserves the right to waiver a refund for that particular product.

If a product is faulty then we will refund the cost of the product and the original postage. If the purchaser requires the return postage to be refunded, this must be specified in the returns form provided, and will be refunded either in the form of a bank refund or a discount coupon. Please ensure you include the duplicate copy of the invoice sent in the original package.

To exchange items for a product of a different value: If the new value is greater, then we will require your card details and will deduct the difference. If it is less, then the amount will either be refunded in the form of a bank refund for the difference or a discount coupon.

If the product is not faulty and a refund is requested, then Rockkit Designs Limited reserves the right to offer this in discount coupons rather than a bank refund if deemed appropriate.

Rockkit Designs Limited can take no responsibility for returned items lost in the post.

Click here to DOWNLOAD the Returns Form
Please note that the returns form is in PDF format and you will need Acrobat Reader to view it.
If you do not have acrobat reader then Click Here to DOWNLOAD it for free.

If you have any questions you can drop us a line at ryan@rockkit.co.uk

 

CURRENCY CONVERSION

All prices on this site are in UK Pounds (£). If you are ordering from outside the UK and want to know the estimated cost in your local currency, we suggest that you check the currency conversion tool on http://www.xe.com/ucc/ Enter the amount and the currency information and it will convert the amount to your local currency. When you pay using a non-UK card, your card issuer/bank will convert the UK Pounds (£) total of your order to your card currency at their normal exchange rate, and deduct that amount from your card/bank account. The exchange rate they apply may differ slightly from the quotation from www.xe.com

* Please note that there will be a shipping charge for overseas orders as detailed under the ‘Shipping & Postage ’ section. Also be aware www.xe.com is an external company that we are not affiliated with and we can take no responsibility for its content or information. They in turn have no liability for any purchase you make from our site.